Deposit
Deposits are due within 14 days of scheduling for offsite events. Deposits will be applied toward total due. Final Payment for catering should be paid in full 3 days before the event.
Sales Tax
Sales tax is calculated on all food and beverages. Louisiana state law states that service charges are subject to sales tax. Organizations that are tax exempt must furnish a tax exempt certificate at least one week prior to the event date.
When should you book your event?
We book up to a year in advance for FULL SERVICE ONSITE CATERING, AND DELIVERY. If you have a date in mind, give us a call.2-3 days for PICK-UP OR DELIVERY is appreciated, but as much notice as you can give is great. Our busiest months are May-September. There are days when we become completely booked, even for small orders.
Same Day/Last Minute Orders
Because of the nature of BBQ (low and slow) we cannot always take last minute orders, but give us a call because we always try to accommodate your needs!
Changes to an Order
In most cases, we are happy to take any changes during office hours with at least 24-hours notice.We cannot accept changes, cancellations or confirmation through voice mail.
Order Confirmations
Confirming your order with Catering Office staff is important for making your event a success. Unconfirmed orders will not be guaranteed.
Cancellations
Their are no penalties for cancellation, however we must be notified at least 10 days prior to your scheduled event, any cancellation that occurs within the 10 day notification window will be subject to penalties up to 30% of the deposit. We reserve the right to estimate the penalty amount, penalties are estimated on an individual basis and are only applied if Big Mike’s incurred any loss in product, and or time.
Corporate Customers
Big Mike's BBQ is a full service caterer specializing in account management for our corporate customers, our catering office is open 5 days a week during regular business hours. Avoid long lines and being placed on hold, we have a catering department ready to focus on your needs. We are organized, dedicated and prepared to meet your expectations. We can put together a quote to accommodate your needs and email you to confirm your order when ready. If you are feeding customers regularly, our database will make it easy for you. We archive all orders and can send you a bill or receipt by email on demand.